Shipping & Returns

SHIPPING

We do our best to process, manufacture and ship orders within 1-2 business days. Business days are Monday - Friday, excluding holidays. Please keep in mind that during the holiday season it might take longer. Manufacturing times for orders is between 1-2 business days.

The speed of delivery varies based on the shipping option chosen at checkout plus the manufacturing time for your order. Once your order ships you will receive an email notification from us that your order is in the mail.

 

STANDARD SHIPPING WITH TRACKING

Add tracking to your order. (8 - 14 business days) Ships in 1 - 2 business days. Cost: $3-$5

For US orders, USPS normally takes 3-5 days to deliver a package.

For other markets, the shipping days varies from 7-20 working days.

EXPEDITED SHIPPING WITH TRACKING

Add tracking to your order. (4 - 7 business days) Ships in 1 - 2 business days. Cost: $18.99

 

RETURNS & EXCHANGES

At P.Y.T PET, our business is building the best product. If what you ordered isn’t working for you, we want to help. 

If a purchase fails to meet your expectations within 60 days of its delivery, we will gladly exchange or refund the item, at no additional cost.

Before returning any items or exchanges, please contact us by email at service@pytpet.com Please include your order number in your email.

 

FOR PERSONALIZED PRODUCTS

Since customized items are embroidered with personal information, they are not returnable. 

Be sure to double check size and spellings.

We are glad to help if you have any problem before shipment.

Please feel free to contact us!